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- Behavior Lookup By Customer Id
- Customer Change Lookup
- Customer Comprehensive Lookup By Customer Id
- Customer Lookup By Customer Id
- Customer Lookup By Email Address
- Customer Lookup By EncryptedCustomerId
- Customer Lookup By External ID
- Customer Lookup By Name and Country
- Customer Lookup By PostalAddressId
- Customer Merge History Lookup
- Demographic Lookup By Customer Id
- Email Address Lookup By Customer Id
- External ID Lookup By Customer Id
- Phone Lookup By Customer Id
- Postal Address Lookup By Customer Id
- Subscription Lookup By Customer Id
- Subscription Lookup By Email
- Customer Lookup by Hashed Email Address
- Order History Lookup by Customer Id
- Show all articles ( 4 ) Collapse Articles
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- Email Deployment
- Email Audience Assignment Status
- Email Clicks
- Email Deployment Add Audience
- Email Deployment Approval Lookup
- Email Deployment Audience List FTP
- Email Deployment Cancel
- Email Deployment Clone
- Email Deployment Content
- Email Deployment Content Lookup
- Email Deployment Lookup
- Email Deployment Remove Audience
- Email Deployment Schedule
- Email Deployment Search
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- Email Deployment Unschedule
- Email On Demand Send
- Email Opt In/Out Lookup
- Email Optin Queue
- Email Optout Queue
- Email Flag Email As Invalid
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- Release Notes for V20.17
- Release Notes for V20.16
- Release Notes for V20.15
- Release Notes for V20.14
- Release Notes for V20.13
- Release Notes for V20.12
- Release Notes for V20.11
- Release Notes for V20.10
- Release Notes for V20.9
- Release Notes for V20.8
- Release Notes for V20.7
- Release Notes for V20.6
- Release Notes for V20.5
- Release Notes for V20.4
- Release Notes for V20.3
- Release Notes for V20.2
- Release Notes for V20.1
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- Release Notes for V19.17
- Release Notes for V19.16
- Release Notes for V19.15
- Release Notes for V19.14
- Release Notes for V19.13
- Release Notes for V19.12
- Release Notes for V19.11
- Release Notes for V19.10
- Release Notes for V19.9
- Release Notes for V19.8
- Release Notes for V19.7
- Release Notes for V19.6
- Release Notes for V19.5
- Release Notes for V19.4
- Release Notes for V19.3
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- Customer Olytics Data
- Form Listener
- Olytics - Integration Description
- Olytics - Product Outline
- Olytics Comprehensive Lookup
- Olytics Customer Search
- Olytics Customer Top Values
- Reports - Web Behavior Reporting
- Web Behavioral Tracking (Olytics) - Overview & Capabilities
- Audience Builder (OnQ) - Querying Olytics Fields
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- Email - Clickbot Reporting
- Reports - Audience Builder (OnQ) Reporting
- Reports - Audience Overlap Report
- Reports - Audience Report
- Reports - Data Tracker Reporting
- Reports - Email Reporting
- Reports - Issue Activity Reporting
- Reports - Web Behavior Reporting
- Reports - Overview
- Reports- FAQs
- Reports - Email Device and Client Type Reporting
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- Email Deployment
- Email Audience Assignment Status
- Email Clicks
- Email Deployment Add Audience
- Email Deployment Approval Lookup
- Email Deployment Audience List FTP
- Email Deployment Cancel
- Email Deployment Clone
- Email Deployment Content
- Email Deployment Lookup
- Email Deployment Remove Audience
- Email Deployment Schedule
- Email Deployment Search
- Email Deployment Test
- Email Deployment Unschedule
- Email On Demand Send
- Email Opt In/Out Lookup
- Email Optin Queue
- Email Optout Queue
- Email Flag Email As Invalid
- Email - Checklist for Sends Created via API Calls
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- Email Services - Overview & Capabilities
- Email Builder - User Guide
- Email - Deployment Checklist & Best Practices
- Omeda - Getting Support
- Email - Advanced Features
- Email - A/B Testing
- Email - Appending Lists On Triggered Deployments
- Email - Assigning Link Tracking Categories
- Email - Automated ACS Notifications
- Email - Deliverability
- Email - Dynamic Content
- Email - FAQs
- Email - Glossary
- Email - Link Tracking Errors
- Email - Merge Variables
- Email - Preference Page
- Email - Recurring Deployments
- Email - Triggered Deployments
- Email - User Set-up
- Email - Web Tracking
- Email - Web Tracking String Parameter Definitions
- Email Builder - Getting Started
- Email - Stealth Link
- Email - Clickbot Reporting
- Email - Validation Services
- Email - Opt-Out Footer Merge Variable
- Reports - Email Reporting
- Email - Whitelisting Email Newsletters
- Email - Request a New Deployment Type
- Email - Behavioral Data
- Email - Deployment Defaults
- Email - Deployment Type Creation
- Email - Automation for Email Sending
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- Odyssey - Audience Element
- Odyssey - Timing Elements
- Odyssey - Email Element
- Odyssey - Filter Element
- Odyssey - Form Submit Element
- Odyssey - Export Element
- Odyssey - Split Element
- Odyssey - Personalization Element
- Odyssey - Metering Element
- Odyssey - Pathfinder Element
- Odyssey - Google Ad Manager Element
- Odyssey - Adroll Elements
- Odyssey - Facebook Elements
- Odyssey - Goal Element
- Odyssey Overview
- Odyssey - FAQs
- Odyssey - Reporting
- Odyssey - Querying Element Visitors in Audience Builder
- Odyssey - Using Profiles
- Odyssey - Email Merge Variables
- Odyssey - Omeda's Email Designer
- Odyssey - Email Designer Templates
- Odyssey - Merging Paths
- Odyssey - Creating Custom Templates
- Odyssey - Voyage Templates
- Odyssey - Editing an In Progress Voyage
- Odyssey - Error Troubleshooting
- Odyssey - Dynamic Content
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- Audience Builder (OnQ) - Admin User Guide
- Audience Builder (OnQ) - How To Query Customers
- Audience Builder (OnQ) - Match Evaluation
- Audience Builder (OnQ) - Overview
- Audience Builder (OnQ) - Query Result Outputs
- Reports - Audience Builder (OnQ) Reporting
- Email - Behavioral Data
- Audience Builder (OnQ) - Advanced Features
- Audience Builder (OnQ) - Querying Olytics Fields
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- How to conditionally display a question on your form (video)
- How to create and add an email confirmation to your form (video)
- How to update a demographic (video)
- How To Use A/B Testing on your Dragon Webform (video)
- How To Use Progressive Profiling
- How to send a user back to your website after form submission (redirect to a return URL)
- Best practices for testing forms
- Dragon Forms URL Structure and Appending Parameters
- Form Builder (Dragon) - Overview
- Form Builder (Dragon) Themes
- Form Builder ADA Compliance
- Styling Your Dragon Webforms
- Test links v. live links
- Using a Custom Domain for your Dragon Webform
- Using Dragon Form Builder to capture a Behavior Subscription Attribute
- 2020 Form Builder Updates
- Form Builder - Using Campaign Promo Codes
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- Knowledge Base Home
- Marketing Automation & Email Builder
- Email Builder (Omail)
- Email - Whitelisting Email Newsletters
Print
Email – Whitelisting Email Newsletters
To ensure you receive all newsletters coming from us, it is important to add our email domains to your personal and company ‘white-lists’. Please follow the instructions for your preferred email application.
AOL 9.0 or Higher
- Open a message from the desired sender
- Click the Add Address icon on the right side of the window
- Make the email the “Primary email address”
- Verify information and click the OK button
AOL 7.0 or 8.0
- Choose Mail from the top of screen Menu
- Click on Mail Controls
- Choose Next from the Mail Control Screen
- Select “Customize Mail Controls for this Screen Name” and click Next
- Make sure the domain you want to be included is in the inclusion parameters
- Save your choices
AOL WebMail
- Open an email from the desired sender
- Click Add Contact in the window that appears
- Add any additional information you may have
- Add Contact
AT&T Web EMail
- Navigate to your mailbox
- On the top right hand side, select Options>Mail Options>Filters>Add Filter
- Select Filter
- Select “Add Filter”
- Go to “From Header” and choose “Contains.” Enter the email address/domain in the box.
- At the bottom, under “Move the Message To” choose Inbox from the drop-down.
- Select the Add Filter Button again.
Comcast SmartZone
- Select Address Book
- Select New and then New Contact
- Add the desired email address
- Save your changes
Cox.net Email
- Go to the Inbox window
- Select Preferences
- Then select General Email Preferences > Blocked Senders
- Input the email domain you wish to add to the Exceptions List
- Click Add then Save
EarthLink
- Go to the Address Book
- Select Add
- Enter the email domain
- Save your changes
Entourage
- Open an email from the sender
- Right-click on the sender’s email address
- Select “Add to Address Book” in the short-cut menu
- Input the contact details
- Save your changes
Gmail
- Open a message from the sender
- Click the arrow next to the reply on the top right
- Select Add Sender to contact list
OR
- Select the Google Apps symbol in the upper right-hand corner of the email screen and select the “Contacts” block
- Choose “Create contact”
- Enter in the email address and any other information
- Save your changes
Hotmail
- Open a message from the sender
- Click “Mark as safe” next to the from name and address
- Select Add Contact
MacMail
- Open a message from the sender
- On the top tool bar, select “Message”
- Choose “Add Sender to Address Book” from the drop-down menu
OR
- Open a message from the sender
- Ctrl-click the sender’s email address
- Choose “Open in Address Book”
- Input the sender’s contact information
- Save your changes
Mozilla Thunderbird w/ SpamPal
- If your contact is in your junk folder, right-click and select “Mark As Not Junk”
- Select Address Book (Make sure the Personal Address Book is highlighted)
- Select “New Card”
- Under the Contact tab, paste your email domain into the email dialog box
- Click OK
MSN
- Choose Settings > Email | Junk email (bottom left of screen)
- Select Junk Email Guard
- Open the Safe List and add the desired domain
- Select Add
NetZero
- Go to Options and choose Safe List
- Add the domain you’d wish to include
- Select Add > Save
Outlook (2003-2007)
- Open a message from the sender
- In the top tool bar, select “Actions”
- Click Junk E-mail from the drop down menu
- Click “Add Sender” to the Safe Senders List
Outlook (2010) / Outlook (2013)
- Open your inbox
- In the Home tab, select “Junk” > Junk E-mail Options
- Go to the Safe Recipients tab
- Select the Add button
- Enter the desired email domain you’d like to include
Outlook Express (6+) / Outlook (2000)
- Open a message from the sender
- Right click the email address in the from field
- Select “Add to Address Book”
- Click OK
Road Runner
- Open the Junk Mail folder
- Select the email domains you’d like to add to your whitelist
- Click “Mark as Not Spam”
Verizon
- Open your inbox
- Select “Options”
- Select “Block Senders”
- Navigate to the “Safe List”
- Enter the email domain you would like to add as safe
- Select OK
Windows Live
- Open a message from the sender
- Choose “Mark as safe” next to the from name and address
- Select “Add Contact”
Yahoo! Mail
- Open a message from the sender
- Click “Add contact” next to the From name and address
OR
- In your Yahoo Mailbox, select the address book icon in the upper-right side panel called “Contacts”
- Click “Add a New Contact”
- Input the information
- Save your changes
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