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- Behavior Lookup By Customer Id
- Customer Change Lookup
- Customer Comprehensive Lookup By Customer Id
- Customer Lookup By Customer Id
- Customer Lookup By Email Address
- Customer Lookup By EncryptedCustomerId
- Customer Lookup By External ID
- Customer Lookup By Name and Country
- Customer Lookup By PostalAddressId
- Customer Merge History Lookup
- Demographic Lookup By Customer Id
- Email Address Lookup By Customer Id
- External ID Lookup By Customer Id
- Phone Lookup By Customer Id
- Postal Address Lookup By Customer Id
- Subscription Lookup By Customer Id
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- Customer Lookup by Hashed Email Address
- Order History Lookup by Customer Id
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- Email Deployment
- Email Audience Assignment Status
- Email Clicks
- Email Deployment Add Audience
- Email Deployment Approval Lookup
- Email Deployment Audience List FTP
- Email Deployment Cancel
- Email Deployment Clone
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- Email On Demand Send
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- Release Notes for V18.10
- Release Notes for V18.11
- Release Notes for V18.12
- Release Notes for V18.13
- Release Notes for V18.14
- Release Notes for V18.15
- Release Notes for V18.16
- Release Notes for V18.9
- Release Notes for V19.1
- Release Notes for V19.10
- Release Notes for V19.11
- Release Notes for V19.12
- Release Notes for V19.13
- Release Notes for V19.14
- Release Notes for V19.15
- Release Notes for V19.16
- Release Notes for V19.17
- Release Notes for V19.2
- Release Notes for V19.3
- Release Notes for V19.4
- Release Notes for V19.5
- Release Notes for V19.6
- Release Notes for V19.7
- Release Notes for V19.8
- Release Notes for V19.9
- Release Notes for V20.1
- Release Notes for V20.2
- Release Notes for V20.3
- Release Notes for V20.4
- Release Notes for V20.6
- Release Notes for V20.5
- Release Notes for V20.7
- Release Notes for V20.8
- Release Notes for V20.9
- Release Notes for V20.10
- Release Notes for V20.11
- Release Preview for V20.13
- Release Preview for October 9, 2020
- Release Notes for V20.12
- Release Preview for October 30, 2020
- Release Preview for November 20, 2020
- Release Preview for December 11, 2020
- Release Notes - January 8th, 2021
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- Customer Olytics Data
- Form Listener
- Olytics - Integration Description
- Olytics - Product Outline
- Olytics Comprehensive Lookup
- Olytics Customer Search
- Olytics Customer Top Values
- Reports - Web Behavior Reporting
- Web Behavioral Tracking (Olytics) - Overview & Capabilities
- Audience Builder (OnQ) - Querying Olytics Fields
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- Email - Clickbot Reporting
- Reports - Audience Builder (OnQ) Reporting
- Reports - Audience Overlap Report
- Reports - Audience Report
- Reports - Data Tracker Reporting
- Reports - Email Reporting
- Reports - Issue Activity Reporting
- Reports - Web Behavior Reporting
- Reports - Overview
- Reports- FAQs
- Reports - Email Device and Client Type Reporting
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- Email Deployment
- Email Audience Assignment Status
- Email Clicks
- Email Deployment Add Audience
- Email Deployment Approval Lookup
- Email Deployment Audience List FTP
- Email Deployment Cancel
- Email Deployment Clone
- Email Deployment Content
- Email Deployment Lookup
- Email Deployment Remove Audience
- Email Deployment Schedule
- Email Deployment Search
- Email Deployment Test
- Email Deployment Unschedule
- Email On Demand Send
- Email Opt In/Out Lookup
- Email Optin Queue
- Email Optout Queue
- Email Flag Email As Invalid
- Email - Checklist for Sends Created via API Calls
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- Email - A/B Testing
- Email - Advanced Features
- Email - Appending Lists On Triggered Deployments
- Email - Assigning Link Tracking Categories
- Email - Automated ACS Notifications
- Email - Deliverability
- Email - Deployment Checklist & Best Practices
- Email - Dynamic Content
- Email - FAQs
- Omeda - Getting Support
- Email - Glossary
- Email - Link Tracking Errors
- Email - Merge Variables
- Email - Preference Page
- Email - Recurring Deployments
- Email - Triggered Deployments
- Email - User Set-up
- Email - Web Tracking
- Email - Web Tracking String Parameter Definitions
- Email Builder - Getting Started
- Email - Stealth Link
- Email - Clickbot Reporting
- Email - Validation Services
- Email - Opt-Out Footer Merge Variable
- Reports - Email Reporting
- Email - Whitelisting Email Newsletters
- Email - Request a New Deployment Type
- Email - Behavioral Data
- Email - Deployment Defaults
- Email - Deployment Type Creation
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- Odyssey - Audience Element
- Odyssey - Timing Elements
- Odyssey - Email Element
- Odyssey - Filter Element
- Odyssey - Form Submit Element
- Odyssey - Export Element
- Odyssey - Split Element
- Odyssey - Personalization Element
- Odyssey - Metering Element
- Odyssey - Pathfinder Element
- Odyssey - Google Ad Manager Element
- Odyssey - Adroll Elements
- Odyssey - Facebook Elements
- Odyssey - Goal Element
- Odyssey Overview
- Odyssey - FAQs
- Odyssey - Reporting
- Odyssey - Querying Element Visitors in Audience Builder
- Odyssey - Using Profiles
- Odyssey - Email Merge Variables
- Odyssey - Omeda's Email Designer
- Odyssey - Email Designer Templates
- Odyssey - Merging Paths
- Odyssey - Creating Custom Templates
- Odyssey - Voyage Templates
- Odyssey - Editing an In Progress Voyage
- Odyssey - Error Troubleshooting
- Odyssey - Dynamic Content
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- Audience Builder (OnQ) - Admin User Guide
- Audience Builder (OnQ) - How To Query Customers
- Audience Builder (OnQ) - Match Evaluation
- Audience Builder (OnQ) - Overview
- Audience Builder (OnQ) - Query Result Outputs
- Reports - Audience Builder (OnQ) Reporting
- Email - Behavioral Data
- Audience Builder (OnQ) - Advanced Features
- Audience Builder (OnQ) - Querying Olytics Fields
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- How to conditionally display a question on your form (video)
- How to create and add an email confirmation to your form (video)
- How to update a demographic (video)
- How To Use A/B Testing on your Dragon Webform (video)
- How To Use Progressive Profiling
- How to send a user back to your website after form submission (redirect to a return URL)
- Best practices for testing forms
- Dragon Forms URL Structure and Appending Parameters
- Form Builder (Dragon) - Overview
- Form Builder (Dragon) Themes
- Form Builder ADA Compliance
- Styling Your Dragon Webforms
- Test links v. live links
- Using a Custom Domain for your Dragon Webform
- Using Dragon Form Builder to capture a Behavior Subscription Attribute
- 2020 Form Builder Updates
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Reports- FAQs
- Knowledge Base Home
- FAQs
- Reports- FAQs
Audience Report
What is the Pay Status definition?
- Paystat is defined by whether the record is paid or not. For Paid, the three choices are 1) Payment was included at time of order, 2) payment was paid on invoice , and 3) payment is pending via invoice. For Non-Paid, the two choices are 1) controlled order (customer not required to pay due to special circumstance) and 2) free order (no payment is required for this subscription type)
What if my phone, fax or email counts in my report are not matching my OnQ counts?
- Check the following selections in your Audience Builder (OnQ) query:
- Example A: Data Source is accurate
- If report was run in “Modeling”, make sure your Audience Builder (OnQ) query utilizes modeling data also
- If report was run in “Live”, make sure your Audience Builder (OnQ) query utilizes live data also
- Example B: Class Selection is accurate
- If report is run “All Active” set to no, Audience Builder (OnQ) Class Selection should be Class 1 only
- If report is run “All Active” set to yes, Audience Builder (OnQ) Class Selection should match whatever was used for the report (See header under “Audience Builder (OnQ) List” to verify which list you used to create the report)
- Example C: Email Address Present/Not Present selection is associated with the proper Contact Rules. Email Contact Rules should be Product Specific.
- Example D: Phone Present/Not Present selection is associated with the proper Contact Rules. Phone Contact Rules should be set to Primary – Phone.
- Example E: Fax Present/Not Present selection is associated with the proper Contact Rules. Fax Contact Rules should be set to Primary – Fax. (See screenshot above)
How are verification date and demo date calculated?
- For each subscription,the verification date is based off the most recent returned document from the subscriber for the publication. The demo date is based of the most recent returned document from the subscriber that contains audited demographic information
How are the verification and demo date ranges determined?
- The ranges are based on the audit date for the publication and the effective date of the issue that the report is being run on.
- Example 1: Audit Date is 11/30, Issue Date is 4/1/12, Next Audit Date is determined to be 11/30/12, 1 Year Range will be 12/1/11 – 11/30/12
- Example 2: Audit Date is 11/30, Issue Date is 12/2/12, Next Audit Date is determined to be 11/30/13, 1 Year Range will be 12/1/12 – 11/30/13
- Example 3: [Run report by setting Audit Date to “Today’s Date”], Audit Date is 6/26/12 (today), Issue Date is 7/2/12, Next Audit Date is determined to be 6/26/12, 1 Year Range will be 6/27/11 – 6/26/12
How are the “How-Addressed Descriptions” determined for a subscription?
- The How-Addressed status for each subscription is calculated by our data processing program each night or when data is altered in the system. The How-Addressed Status’ include: Individual customer by name and title and/or function, Individual customer by name only, Title and/or function, Company name only, Multi-copy same address, Single copy sales.
- The data processing program utilizes the following data sources to calculate the status:
- 1) Subscription quantity type (single copy vs multi-copy),
- 2) Subscription Postal Address fields (Company Name)
- 3) Customer/Subscriber fields (Title, First Name, Last Name) (brand specific, not product specific)
- 4) Customer’s “Title” Demographic and valid demographic values (set up by Account Managers during product
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