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- Behavior Lookup By Customer Id
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- Email Deployment
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- Release Notes for V18.10
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- Release Preview for V20.13
- Release Preview for October 9, 2020
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- Release Preview for October 30, 2020
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- Release Preview for December 11, 2020
- Release Notes - January 8th, 2021
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- Customer Olytics Data
- Form Listener
- Olytics - Integration Description
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- Olytics Comprehensive Lookup
- Olytics Customer Search
- Olytics Customer Top Values
- Reports - Web Behavior Reporting
- Web Behavioral Tracking (Olytics) - Overview & Capabilities
- Audience Builder (OnQ) - Querying Olytics Fields
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- Email - Clickbot Reporting
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- Reports - Email Device and Client Type Reporting
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- Email Deployment
- Email Audience Assignment Status
- Email Clicks
- Email Deployment Add Audience
- Email Deployment Approval Lookup
- Email Deployment Audience List FTP
- Email Deployment Cancel
- Email Deployment Clone
- Email Deployment Content
- Email Deployment Lookup
- Email Deployment Remove Audience
- Email Deployment Schedule
- Email Deployment Search
- Email Deployment Test
- Email Deployment Unschedule
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- Email Opt In/Out Lookup
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- Email Flag Email As Invalid
- Email - Checklist for Sends Created via API Calls
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- Email - A/B Testing
- Email - Advanced Features
- Email - Appending Lists On Triggered Deployments
- Email - Assigning Link Tracking Categories
- Email - Automated ACS Notifications
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- Email - Deployment Checklist & Best Practices
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- Omeda - Getting Support
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- Email - User Set-up
- Email - Web Tracking
- Email - Web Tracking String Parameter Definitions
- Email Builder - Getting Started
- Email - Stealth Link
- Email - Clickbot Reporting
- Email - Validation Services
- Email - Opt-Out Footer Merge Variable
- Reports - Email Reporting
- Email - Whitelisting Email Newsletters
- Email - Request a New Deployment Type
- Email - Behavioral Data
- Email - Deployment Defaults
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- Odyssey - Audience Element
- Odyssey - Timing Elements
- Odyssey - Email Element
- Odyssey - Filter Element
- Odyssey - Form Submit Element
- Odyssey - Export Element
- Odyssey - Split Element
- Odyssey - Personalization Element
- Odyssey - Metering Element
- Odyssey - Pathfinder Element
- Odyssey - Google Ad Manager Element
- Odyssey - Adroll Elements
- Odyssey - Facebook Elements
- Odyssey - Goal Element
- Odyssey Overview
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- Odyssey - Reporting
- Odyssey - Querying Element Visitors in Audience Builder
- Odyssey - Using Profiles
- Odyssey - Email Merge Variables
- Odyssey - Omeda's Email Designer
- Odyssey - Email Designer Templates
- Odyssey - Merging Paths
- Odyssey - Creating Custom Templates
- Odyssey - Voyage Templates
- Odyssey - Editing an In Progress Voyage
- Odyssey - Error Troubleshooting
- Odyssey - Dynamic Content
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- Audience Builder (OnQ) - Admin User Guide
- Audience Builder (OnQ) - How To Query Customers
- Audience Builder (OnQ) - Match Evaluation
- Audience Builder (OnQ) - Overview
- Audience Builder (OnQ) - Query Result Outputs
- Reports - Audience Builder (OnQ) Reporting
- Email - Behavioral Data
- Audience Builder (OnQ) - Advanced Features
- Audience Builder (OnQ) - Querying Olytics Fields
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- How to conditionally display a question on your form (video)
- How to create and add an email confirmation to your form (video)
- How to update a demographic (video)
- How To Use A/B Testing on your Dragon Webform (video)
- How To Use Progressive Profiling
- How to send a user back to your website after form submission (redirect to a return URL)
- Best practices for testing forms
- Dragon Forms URL Structure and Appending Parameters
- Form Builder (Dragon) - Overview
- Form Builder (Dragon) Themes
- Form Builder ADA Compliance
- Styling Your Dragon Webforms
- Test links v. live links
- Using a Custom Domain for your Dragon Webform
- Using Dragon Form Builder to capture a Behavior Subscription Attribute
- 2020 Form Builder Updates
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Release Preview for V20.13
- Knowledge Base Home
- Documentation
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- Release Preview for V20.13
Audience Builder
Active Product Membership Tool Tip
A Tool Tip has been added to the “Active” Product Membership field alerting users to the classes included for each product membership type.

Skittle for Olytics “Page Title” for Audience Builder
A new Text Search Skittle has been added under the Olytics section called “Page Title”. This allows the user to search on the Page Title, provided that data is present in the field. It is recommended that a minimum of 5 characters, including a wild card, are used to perform the search.

Allow Multiple Element Selections for the Same Voyage and Visual Updates
Within the Audience Builder UI, users can select to include or exclude multiple Odyssey elements individually. The “Or” and “And” options have been added to this section allowing the ability to see customer visits for All or Any of the selections. In order to accomplish this previously, complicated multi-group queries had to be built. Other updates were made to this section to clean up the UI, such as:
- Updating the header names to “Incl” for Include and “Excl” for Exclude
- Better aligning the Incl, Excl and Visit Start Date options under their appropriate headers

Data Loader
Updates to Edit Mapping General Setup Step of Templates
The Settings screen in Data Loader has been updated to include a Status Toggle on the Template view. Data source has been removed from General Mapping to the Updated Settings Screen. A Default Promo Code has been added to the Settings screen for File Mapping.

Mandatory Tracking for FTP Site Activation
To avoid confusion, a new requirement for activating an FTP site is to have tracking set up. If a user attempts to activate an FTP site without tracking in place, an alert will be triggered stating that this site cannot be activated. If a user removes the tracking from an active FTP site, the site will be reset to inactive.
Email Builder
Column Added to Email Builder Search Screen to Denote if Sent Through Odyssey or Email Builder
In the Email Builder Search UI, a new column has been added allowing users to quickly identify if a deployment was sent through Email Builder or Odyssey.

Search Options in Email Builder – Include Odyssey in the ‘All’ Selection
The “All Except On Demand Send API” option in the drop down for Sent has has been updated to include Odyssey sends.

References to “OnQ” in Email Builder Updated to Audience Builder
References to OnQ in Email Builder have been corrected to Audience Builder or AB where space might be limited.

Form Builder
Allow Form Builder to Maintain Auto Renew Status
A new function in Form Builder allows a Form to display if a paid subscriber’s active subscription has auto renew enabled, and allow that user to disable the Auto Renew if desired.
Allow Client Users to See but Not Change ‘Process Immediately’
External users will now have the “Run Processor Immediately” option as a read only field. This will allow client users access to this information without having to contact an internal user.

Integrations
Facebook – Pause / Resume List Options
The ability to Pause and Resume (a Paused) Facebook job has been added to the Facebook Ad Manager Integration UI. This will allow a user to stop the audience push to Facebook.

Odyssey
Allow User to “Refresh Count” of a Query from the Saved Query List
An Audience Builder audience source can now be refreshed by the user within Odyssey. This allows the user to review the most up-to-date audience count for their voyage.

Olytics
Add Sales Product Type as Part of the Manage Assigned Product List
Products with the type “Sales Product” can now be used as Assigned Products for Metering and Personalization.
Personalization and Metering to Target Olytics.Fire Values
Sites can now be targeted to display Personalizations or Meter messages based on olytics.fire parameters that are stored on the page. This will be available through the standard Personalization and Metering applications. Personalizations created through Odyssey will not yet have this feature available.


Metering – Allow Inline Personalization Type
Meter messages can now block inline HTML content. This will allow specific content within a site to be blocked after a site user meets a triggering visit count.

