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- Behavior Lookup By Customer Id
- Customer Change Lookup
- Customer Comprehensive Lookup By Customer Id
- Customer Lookup By Customer Id
- Customer Lookup By Email Address
- Customer Lookup By EncryptedCustomerId
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- Customer Merge History Lookup
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- Email Deployment
- Email Audience Assignment Status
- Email Clicks
- Email Deployment Add Audience
- Email Deployment Approval Lookup
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- Email Deployment Cancel
- Email Deployment Clone
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- Release Notes for V18.10
- Release Notes for V18.11
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- Release Notes for V18.16
- Release Notes for V18.9
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- Release Notes for V19.2
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- Release Notes for V20.1
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- Release Notes for V20.10
- Release Notes for V20.11
- Release Preview for V20.13
- Release Preview for October 9, 2020
- Release Notes for V20.12
- Release Preview for October 30, 2020
- Release Preview for November 20, 2020
- Release Preview for December 11, 2020
- Release Notes - January 8th, 2021
- Release Notes Preview – January 29th, 2021
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- Customer Olytics Data
- Form Listener
- Olytics - Integration Description
- Olytics - Product Outline
- Olytics Comprehensive Lookup
- Olytics Customer Search
- Olytics Customer Top Values
- Reports - Web Behavior Reporting
- Web Behavioral Tracking (Olytics) - Overview & Capabilities
- Audience Builder (OnQ) - Querying Olytics Fields
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- Email - Clickbot Reporting
- Reports - Audience Builder (OnQ) Reporting
- Reports - Audience Overlap Report
- Reports - Audience Report
- Reports - Data Tracker Reporting
- Reports - Email Reporting
- Reports - Issue Activity Reporting
- Reports - Web Behavior Reporting
- Reports - Overview
- Reports- FAQs
- Reports - Email Device and Client Type Reporting
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- Email Deployment
- Email Audience Assignment Status
- Email Clicks
- Email Deployment Add Audience
- Email Deployment Approval Lookup
- Email Deployment Audience List FTP
- Email Deployment Cancel
- Email Deployment Clone
- Email Deployment Content
- Email Deployment Lookup
- Email Deployment Remove Audience
- Email Deployment Schedule
- Email Deployment Search
- Email Deployment Test
- Email Deployment Unschedule
- Email On Demand Send
- Email Opt In/Out Lookup
- Email Optin Queue
- Email Optout Queue
- Email Flag Email As Invalid
- Email - Checklist for Sends Created via API Calls
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- Email - A/B Testing
- Email - Advanced Features
- Email - Appending Lists On Triggered Deployments
- Email - Assigning Link Tracking Categories
- Email - Automated ACS Notifications
- Email - Deliverability
- Email - Deployment Checklist & Best Practices
- Email - Dynamic Content
- Email - FAQs
- Omeda - Getting Support
- Email - Glossary
- Email - Link Tracking Errors
- Email - Merge Variables
- Email - Preference Page
- Email - Recurring Deployments
- Email - Triggered Deployments
- Email - User Set-up
- Email - Web Tracking
- Email - Web Tracking String Parameter Definitions
- Email Builder - Getting Started
- Email - Stealth Link
- Email - Clickbot Reporting
- Email - Validation Services
- Email - Opt-Out Footer Merge Variable
- Reports - Email Reporting
- Email - Whitelisting Email Newsletters
- Email - Request a New Deployment Type
- Email - Behavioral Data
- Email - Deployment Defaults
- Email - Deployment Type Creation
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- Odyssey - Audience Element
- Odyssey - Timing Elements
- Odyssey - Email Element
- Odyssey - Filter Element
- Odyssey - Form Submit Element
- Odyssey - Export Element
- Odyssey - Split Element
- Odyssey - Personalization Element
- Odyssey - Metering Element
- Odyssey - Pathfinder Element
- Odyssey - Google Ad Manager Element
- Odyssey - Adroll Elements
- Odyssey - Facebook Elements
- Odyssey - Goal Element
- Odyssey Overview
- Odyssey - FAQs
- Odyssey - Reporting
- Odyssey - Querying Element Visitors in Audience Builder
- Odyssey - Using Profiles
- Odyssey - Email Merge Variables
- Odyssey - Omeda's Email Designer
- Odyssey - Email Designer Templates
- Odyssey - Merging Paths
- Odyssey - Creating Custom Templates
- Odyssey - Voyage Templates
- Odyssey - Editing an In Progress Voyage
- Odyssey - Error Troubleshooting
- Odyssey - Dynamic Content
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- Audience Builder (OnQ) - Admin User Guide
- Audience Builder (OnQ) - How To Query Customers
- Audience Builder (OnQ) - Match Evaluation
- Audience Builder (OnQ) - Overview
- Audience Builder (OnQ) - Query Result Outputs
- Reports - Audience Builder (OnQ) Reporting
- Email - Behavioral Data
- Audience Builder (OnQ) - Advanced Features
- Audience Builder (OnQ) - Querying Olytics Fields
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- How to conditionally display a question on your form (video)
- How to create and add an email confirmation to your form (video)
- How to update a demographic (video)
- How To Use A/B Testing on your Dragon Webform (video)
- How To Use Progressive Profiling
- How to send a user back to your website after form submission (redirect to a return URL)
- Best practices for testing forms
- Dragon Forms URL Structure and Appending Parameters
- Form Builder (Dragon) - Overview
- Form Builder (Dragon) Themes
- Form Builder ADA Compliance
- Styling Your Dragon Webforms
- Test links v. live links
- Using a Custom Domain for your Dragon Webform
- Using Dragon Form Builder to capture a Behavior Subscription Attribute
- 2020 Form Builder Updates
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Release Notes – January 8th, 2021
- Knowledge Base Home
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- Release Notes
- Release Notes - January 8th, 2021
Email Builder
Update Behavior Selection in Dynamic Content
In Email Builder and Odyssey, Dynamic Content Rules can now be created using Behaviors. The Behaviors will be listed by Behavior Name and Behavior Product. When the Behavior is selected, the user can create rules around the first and last action date and visit count.

Behavior Attribute Selection Added in Dynamic Content
In Email Builder and Odyssey, Dynamic Content Rules can now be created using Behavior Attributes. Once an Attribute is selected, the user can then select the value or date for the tag. The user must also select the related Behavior.

Olytics Behavior Selection Added in Dynamic Content
In Email Builder and Odyssey, Dynamic Content Rules can now be created using Olytics Behaviors. When the Behavior is selected, the user can create rules around the first and last action cate and visit count.

Olytics Attribute Selection Added in Dynamic Content
In Email Builder and Odyssey, Dynamic Content Rules can now be created using Olytics Attributes. Once an Attribute is selected, the user can then select the value or date for the tag. The user must also select the related Behavior.

Form Builder
Ability to See and Select an Expression on an Element in Builder Without Going to a New Page
To simplify the flow for Form Builder users, they can now select an expression from the modal after clicking the conditional display, conditional require or validation icon.


Odyssey
Support Dynamic Email Content in Odyssey
In Odyssey, Dynamic Content for Email elements is now available! This leverages the existing Dynamic Content functionality already available in Email Builder while simplifying the user experience. Once a voyage is published, a new Dynamic Content pleat will display, which enables marketers to create Dynamic Content and the rules that display the content if true. The content can then be inserted into the HTML or text version of the email. Recipients of the email will see the content version associated to a rule if they meet the conditions. If not, they will see the default version of the content. This allows for even further personalization as recipients can receive content that is specific to their location, product membership, and behaviors and marketers can simplify their efforts while creating a more personal relationship with their audience. For more information, please click here to read on.




Add Specific Date Wait Option for Static Voyages
For static voyages, in the wait element Odyssey users can now choose for audience members to wait until a specific date/time before they advance to the next element. This simplifies the voyage creation and prevents users from needing to do math to calculate the number of days, hours or minutes a passenger should wait before receiving the next marketing effort.

External File Validation for Odyssey
Odyssey will now validate external files as they are uploaded so that if a file is missing a Customer Id or Email Address column, duplicate Customer Id or email address columns appear, or the file is in an incorrect format, the Odyssey user will be informed immediately and can resolve the issue.

Help Articles Linked to Each Odyssey Element
Odyssey elements will now contain a link to each element’s Knowledge Base article. This will allow users to have easy access to relevant information about the elements they include in their voyage.

Better Handle Daylight Savings Time
Odyssey elements with date selectors like the schedule, wait, export, filter and form submit elements, will now show the time zone without the daylight savings designator. For example, CDT and CST will display as Central Time. This will prevent confusion if, for example, a voyage is created during daylight savings time and scheduled to deploy after daylight savings time ends. This also allows us to better handle such voyages automatically so all voyages deploy in the intended time zone.
