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- Behavior Lookup By Customer Id
- Customer Change Lookup
- Customer Comprehensive Lookup By Customer Id
- Customer Lookup By Customer Id
- Customer Lookup By Email Address
- Customer Lookup By EncryptedCustomerId
- Customer Lookup By External ID
- Customer Lookup By Name and Country
- Customer Lookup By PostalAddressId
- Customer Merge History Lookup
- Demographic Lookup By Customer Id
- Email Address Lookup By Customer Id
- External ID Lookup By Customer Id
- Phone Lookup By Customer Id
- Postal Address Lookup By Customer Id
- Subscription Lookup By Customer Id
- Subscription Lookup By Email
- Customer Lookup by Hashed Email Address
- Order History Lookup by Customer Id
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- Email Deployment
- Email Audience Assignment Status
- Email Clicks
- Email Deployment Add Audience
- Email Deployment Approval Lookup
- Email Deployment Audience List FTP
- Email Deployment Cancel
- Email Deployment Clone
- Email Deployment Content
- Email Deployment Content Lookup
- Email Deployment Lookup
- Email Deployment Remove Audience
- Email Deployment Schedule
- Email Deployment Search
- Email Deployment Test
- Email Deployment Unschedule
- Email On Demand Send
- Email Opt In/Out Lookup
- Email Optin Queue
- Email Optout Queue
- Email Flag Email As Invalid
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- Release Notes for V20.17
- Release Notes for V20.16
- Release Notes for V20.15
- Release Notes for V20.14
- Release Notes for V20.13
- Release Notes for V20.12
- Release Notes for V20.11
- Release Notes for V20.10
- Release Notes for V20.9
- Release Notes for V20.8
- Release Notes for V20.7
- Release Notes for V20.6
- Release Notes for V20.5
- Release Notes for V20.4
- Release Notes for V20.3
- Release Notes for V20.2
- Release Notes for V20.1
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- Release Notes for V19.17
- Release Notes for V19.16
- Release Notes for V19.15
- Release Notes for V19.14
- Release Notes for V19.13
- Release Notes for V19.12
- Release Notes for V19.11
- Release Notes for V19.10
- Release Notes for V19.9
- Release Notes for V19.8
- Release Notes for V19.7
- Release Notes for V19.6
- Release Notes for V19.5
- Release Notes for V19.4
- Release Notes for V19.3
- Release Notes for V19.2
- Release Notes for V19.1
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- Customer Olytics Data
- Form Listener
- Olytics - Integration Description
- Olytics - Product Outline
- Olytics Comprehensive Lookup
- Olytics Customer Search
- Olytics Customer Top Values
- Reports - Web Behavior Reporting
- Web Behavioral Tracking (Olytics) - Overview & Capabilities
- Audience Builder (OnQ) - Querying Olytics Fields
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- Email - Clickbot Reporting
- Reports - Audience Builder (OnQ) Reporting
- Reports - Audience Overlap Report
- Reports - Audience Report
- Reports - Data Tracker Reporting
- Reports - Email Reporting
- Reports - Issue Activity Reporting
- Reports - Web Behavior Reporting
- Reports - Overview
- Reports- FAQs
- Reports - Email Device and Client Type Reporting
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- Email Deployment
- Email Audience Assignment Status
- Email Clicks
- Email Deployment Add Audience
- Email Deployment Approval Lookup
- Email Deployment Audience List FTP
- Email Deployment Cancel
- Email Deployment Clone
- Email Deployment Content
- Email Deployment Lookup
- Email Deployment Remove Audience
- Email Deployment Schedule
- Email Deployment Search
- Email Deployment Test
- Email Deployment Unschedule
- Email On Demand Send
- Email Opt In/Out Lookup
- Email Optin Queue
- Email Optout Queue
- Email Flag Email As Invalid
- Email - Checklist for Sends Created via API Calls
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- Email Services - Overview & Capabilities
- Email Builder - User Guide
- Email - Deployment Checklist & Best Practices
- Omeda - Getting Support
- Email - Advanced Features
- Email - A/B Testing
- Email - Appending Lists On Triggered Deployments
- Email - Assigning Link Tracking Categories
- Email - Automated ACS Notifications
- Email - Deliverability
- Email - Dynamic Content
- Email - FAQs
- Email - Glossary
- Email - Link Tracking Errors
- Email - Merge Variables
- Email - Preference Page
- Email - Recurring Deployments
- Email - Triggered Deployments
- Email - User Set-up
- Email - Web Tracking
- Email - Web Tracking String Parameter Definitions
- Email Builder - Getting Started
- Email - Stealth Link
- Email - Clickbot Reporting
- Email - Validation Services
- Email - Opt-Out Footer Merge Variable
- Reports - Email Reporting
- Email - Whitelisting Email Newsletters
- Email - Request a New Deployment Type
- Email - Behavioral Data
- Email - Deployment Defaults
- Email - Deployment Type Creation
- Email - Automation for Email Sending
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- Odyssey - Audience Element
- Odyssey - Timing Elements
- Odyssey - Email Element
- Odyssey - Filter Element
- Odyssey - Form Submit Element
- Odyssey - Export Element
- Odyssey - Split Element
- Odyssey - Personalization Element
- Odyssey - Metering Element
- Odyssey - Pathfinder Element
- Odyssey - Google Ad Manager Element
- Odyssey - Adroll Elements
- Odyssey - Facebook Elements
- Odyssey - Goal Element
- Odyssey Overview
- Odyssey - FAQs
- Odyssey - Reporting
- Odyssey - Querying Element Visitors in Audience Builder
- Odyssey - Using Profiles
- Odyssey - Email Merge Variables
- Odyssey - Omeda's Email Designer
- Odyssey - Email Designer Templates
- Odyssey - Merging Paths
- Odyssey - Creating Custom Templates
- Odyssey - Voyage Templates
- Odyssey - Editing an In Progress Voyage
- Odyssey - Error Troubleshooting
- Odyssey - Dynamic Content
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- Audience Builder (OnQ) - Admin User Guide
- Audience Builder (OnQ) - How To Query Customers
- Audience Builder (OnQ) - Match Evaluation
- Audience Builder (OnQ) - Overview
- Audience Builder (OnQ) - Query Result Outputs
- Reports - Audience Builder (OnQ) Reporting
- Email - Behavioral Data
- Audience Builder (OnQ) - Advanced Features
- Audience Builder (OnQ) - Querying Olytics Fields
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- How to conditionally display a question on your form (video)
- How to create and add an email confirmation to your form (video)
- How to update a demographic (video)
- How To Use A/B Testing on your Dragon Webform (video)
- How To Use Progressive Profiling
- How to send a user back to your website after form submission (redirect to a return URL)
- Form Builder - Export URL
- Best practices for testing forms
- Dragon Forms URL Structure and Appending Parameters
- Form Builder (Dragon) - Overview
- Form Builder (Dragon) Themes
- Form Builder ADA Compliance
- Styling Your Dragon Webforms
- Test links v. live links
- Using a Custom Domain for your Dragon Webform
- Using Dragon Form Builder to capture a Behavior Subscription Attribute
- 2020 Form Builder Updates
- Form Builder - Using Campaign Promo Codes
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- Knowledge Base Home
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- Release Notes
- 2020 Release Articles
- Release Notes for V20.11
Release Notes for V20.11
Audience Builder
Allow Audience Builder to Query and Output on Original Customer Date
A new field has been created to help represent a record’s origination date. Original Customer Date will be available to search and output in Audience Builder. This date field will display the oldest created date associated with a record, regardless of which record is the winner when customer ID’s are merged. This field can be found in the Customer Contact fields and will need to be configured into the Field Library to be utilized.

Audience Search
Allow Audience Search to Display the New Original Customer Date
The newly created Original Customer Date will be available in Audience Search as a read only field, allowing the user access to this data from the Audience Search screen.

Data Loader
Populate New Original Customer Date Field for Records Loaded in Data Loader
Data Loader will populate the “Original Customer Date” when records are processed. If the record matches against an existing record, the oldest “Created Date” will be used in the “Original Customer Date”. If the record is a new record, the “Created Date” will be used to populate the “Original Customer Date”.
Omeda SFTP: Display Folder Location
The Edit FTP Site screen for the Omeda SFTP site has been updated in the Host section. The relevant folder path is now shown to indicate the location the user should drop files for Data Loader FTP processing.

Third-Party FTP Sites Now in Data Loader
The FTP site UI will now be able to see non-Omeda FTP sites. This will allow the user to set up other sites to facilitate retrieving files to process through Data Loader. Users can set up a new SFTP or FTP site, depending on their needs. The FTP section does require specific permissions to allow the user access.


View Directory for Third-Party FTP Sites in Data Loader
Users will have the ability to View the Directory of Third-Party FTP sites set up in Data Loader. This will allow a full view of files available on the chosen FTP site.

FTP Directory Action – Create Template from File
From the FTP View Directory section, the user can create a template from a file present on the chosen FTP site. This allows users to create templates for files prior to loading them into Data Loader.


Warn User When Deleting Template Tied to FTP Tracking
Deleting a template that is being used for FTP tracking would delete that tracking. To eliminate the possibility of accidental deletion, a warning will be triggered when a user attempts to delete a template that is being used for FTP Tracking. The user will need to confirm the deletion or cancel the action.

Blanks Will Not to Be Counted as New Values to Be Mapped
Incoming values that are blank or purely white space (for example: the value is a couple of spaces), will not be detected as potential values for mapping on the relevant steps.
Processing Existing Email Address Now Checks for Bounce Status
When email addresses are processed through Data Loader, if there is an existing bounce status for that email address, it will be reset to zero. This update aligns Data Loader with how the processor handles data.
Edit Mapping’s Warning/Errors Modal Changes
When editing a Mapping or Template, errors and warnings on the bottom are tracked. Clicking that warning will bring the user to the Modal that supplies more information. Ignored values will be displayed in the Information tab.

Removed the Garbage Can (Delete Button) from File Mapping Screens
In order to be more streamlined with how a field should be ignored, we removed the “garbage can” icon used for deleting from the filing mapping. Instead, users should use the “Ignore” option.
Default Mapping for Matching Rules
In Data Loader, when a file is loaded without a template, manually or through FTP, the following Match Rules will be turned on by default: Name + Address, Name + Email, Name + Phone, and Exact Email.
Odyssey
Update Schedule Notification to Read Send Date/Time in Selected Timezone
The schedule notification and notification email received by the voyage creator has been updated to include the scheduled date/time and timezone.


Olytics
Update Consent Manger Modal UI/UX
The Consent Manager Modal has been updated to have a cleaner, more modern design for both desktop and mobile site users.
