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- Behavior Lookup By Customer Id
- Customer Change Lookup
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- Customer Lookup By Name and Country
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- Email Deployment
- Email Audience Assignment Status
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- Email Deployment Approval Lookup
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- Release Notes for V20.17
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- Release Notes for V20.6
- Release Notes for V20.5
- Release Notes for V20.4
- Release Notes for V20.3
- Release Notes for V20.2
- Release Notes for V20.1
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- Release Notes for V19.17
- Release Notes for V19.16
- Release Notes for V19.15
- Release Notes for V19.14
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- Customer Olytics Data
- Form Listener
- Olytics - Integration Description
- Olytics - Product Outline
- Olytics Comprehensive Lookup
- Olytics Customer Search
- Olytics Customer Top Values
- Reports - Web Behavior Reporting
- Web Behavioral Tracking (Olytics) - Overview & Capabilities
- Audience Builder (OnQ) - Querying Olytics Fields
- Testing Your Olytics Implementation
- Adding Olytics to Your Site
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- Personalization - 'Generate Personalization' Option
- Personalization - Archiving & Restoring
- Personalization - FAQs
- Personalization - HTML Templates
- Personalization - Merge Variables
- Personalization - Reporting
- Personalization Overview
- Personalization & Metering - Click Tracking
- Form Builder - Embedding Webforms via iFrame or Javascript
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- Email - Clickbot Reporting
- Reports - Audience Builder (OnQ) Reporting
- Reports - Audience Overlap Report
- Reports - Audience Report
- Reports - Data Tracker Reporting
- Reports - Email Reporting
- Reports - Issue Activity Reporting
- Reports - Web Behavior Reporting
- Reports - Overview
- Reports- FAQs
- Reports - Email Device and Client Type Reporting
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- Email Deployment
- Email Audience Assignment Status
- Email Clicks
- Email Deployment Add Audience
- Email Deployment Approval Lookup
- Email Deployment Audience List FTP
- Email Deployment Cancel
- Email Deployment Clone
- Email Deployment Content
- Email Deployment Lookup
- Email Deployment Remove Audience
- Email Deployment Schedule
- Email Deployment Search
- Email Deployment Test
- Email Deployment Unschedule
- Email On Demand Send
- Email Opt In/Out Lookup
- Email Optin Queue
- Email Optout Queue
- Email Flag Email As Invalid
- Email - Checklist for Sends Created via API Calls
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- Email Services - Overview & Capabilities
- Email Builder - User Guide
- Email - Deployment Checklist & Best Practices
- Omeda - Getting Support
- Email - Advanced Features
- Email - A/B Testing
- Email - Appending Lists On Triggered Deployments
- Email - Assigning Link Tracking Categories
- Email - Automated ACS Notifications
- Email - Deliverability
- Email - Dynamic Content
- Email - FAQs
- Email - Glossary
- Email - Link Tracking Errors
- Email - Merge Variables
- Email - Preference Page
- Email - Recurring Deployments
- Email - Triggered Deployments
- Email - User Set-up
- Email - Web Tracking
- Email - Web Tracking String Parameter Definitions
- Email Builder - Getting Started
- Email - Stealth Link
- Email - Clickbot Reporting
- Email - Validation Services
- Email - Opt-Out Footer Merge Variable
- Reports - Email Reporting
- Email - Whitelisting Email Newsletters
- Email - Request a New Deployment Type
- Email - Behavioral Data
- Email - Deployment Defaults
- Email - Deployment Type Creation
- Email - Automation for Email Sending
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- Odyssey - Audience Element
- Odyssey - Timing Elements
- Odyssey - Email Element
- Odyssey - Filter Element
- Odyssey - Form Submit Element
- Odyssey - Export Element
- Odyssey - Split Element
- Odyssey - Personalization Element
- Odyssey - Metering Element
- Odyssey - Pathfinder Element
- Odyssey - Google Ad Manager Element
- Odyssey - Adroll Elements
- Odyssey - Facebook Elements
- Odyssey - Goal Element
- Odyssey Overview
- Odyssey - FAQs
- Odyssey - Reporting
- Odyssey - Querying Element Visitors in Audience Builder
- Odyssey - Using Profiles
- Odyssey - Email Merge Variables
- Odyssey - Omeda's Email Designer
- Odyssey - Email Designer Templates
- Odyssey - Merging Paths
- Odyssey - Creating Custom Templates
- Odyssey - Voyage Templates
- Odyssey - Editing an In Progress Voyage
- Odyssey - Error Troubleshooting
- Odyssey - Dynamic Content
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- Audience Builder (OnQ) - Admin User Guide
- Audience Builder (OnQ) - How To Query Customers
- Audience Builder (OnQ) - Match Evaluation
- Audience Builder (OnQ) - Overview
- Audience Builder (OnQ) - Query Result Outputs
- Reports - Audience Builder (OnQ) Reporting
- Email - Behavioral Data
- Audience Builder (OnQ) - Advanced Features
- Audience Builder (OnQ) - Querying Olytics Fields
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- How to conditionally display a question on your form (video)
- How to create and add an email confirmation to your form (video)
- How to update a demographic (video)
- How To Use A/B Testing on your Dragon Webform (video)
- How To Use Progressive Profiling
- How to send a user back to your website after form submission (redirect to a return URL)
- Form Builder - Export URL
- Form Builder - Embedding Webforms via iFrame or Javascript
- Best practices for testing forms
- Dragon Forms URL Structure and Appending Parameters
- Form Builder (Dragon) - Overview
- Form Builder (Dragon) Themes
- Form Builder ADA Compliance
- Styling Your Dragon Webforms
- Test links v. live links
- Using a Custom Domain for your Dragon Webform
- Using Dragon Form Builder to capture a Behavior Subscription Attribute
- 2020 Form Builder Updates
- Form Builder - Using Campaign Promo Codes
- Form Builder - Embedding Webforms via iFrame or Javascript
- Form Builder - Using the PayPal Payment Method
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- Knowledge Base Home
- Marketing Automation & Email Builder
- Marketing Automation (Odyssey)
- Odyssey - Error Troubleshooting
Odyssey – Error Troubleshooting
If an error occurs within a Scheduled or In Progress voyage, an email notification will be sent to the voyage creator and the voyage will move to the Error status. Voyages in this status will essentially be on hold until the voyage is removed and the error is resolved.
Below, common error messages are listed along with the steps available to resume your voyage and resolve the error.
Audience Errors
unexpected exception processing voyage queue (java.lang.RuntimeException: Unable to build audience for external file source:
This error will occur if an issue was found with one of your external Audience Source files. This can often be caused by a duplicate Email Address or Customer Id column in your file.
To resolve this error and resume your voyage, open the voyage and select Resume from the status selector beside the Error status.
Once resumed, your voyage will revert to the Published status and you can now upload a revised file to the Audience element. To revise your file, remove or rename the duplicate column.
After uploading your revised file, you can reschedule your voyage.
Alternatively, this error may occur if an Internal File is used but cannot be found. This can be the case if your Internal File has expired. Internal Files are only stored for 45 days for non-audited deployment types and 90 days for audited deployment types.
To resolve this error you will need to create a new internal file. You can then resume your voyage by opening the voyage and selecting Resume from the status selector beside the Error status.
Once resumed, your voyage will revert to the Published status and you can now select your new internal file and reschedule your voyage.
Audience Suppression Source,”[Suppression Query Name]”,could not be found
This error will occur if the Audience Suppression query has been deleted.
To resolve this error and resume your voyage, open the voyage and select Resume from the status selector beside the Error status.
Once resumed, your voyage will revert to the Published status and you can select or create a new suppression query.
After your new suppression query is selected, you can reschedule your voyage.