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Email – Getting Customer Support

The Omail department is staffed from 7:30am to 5:30pm CST, Monday through Friday. Additional assistance is available after hours by calling 1-800-791-6554. The triage service will contact an Email Builder team member who can then respond back to you.

Please send all requests to  This allows the staff to answer any and all requests in the most expeditious manner. Please include the following information when you are reporting a problem or abnormality:

               TrackID of the deployment(s) where the issue occurred
               If problem, what are you trying to do?  What happened immediately before ‘the problem’?
               Include screenshots, if applicable.
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