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Email – Getting Customer Support
The Omail department is staffed from 7:30am to 5:30pm CST, Monday through Friday. Additional assistance is available after hours by calling 1-800-791-6554. The triage service will contact an Email Builder team member who can then respond back to you.
Please send all requests to firstname.lastname@example.org This allows the staff to answer any and all requests in the most expeditious manner. Please include the following information when you are reporting a problem or abnormality:
TrackID of the deployment(s) where the issue occurred Problem/question If problem, what are you trying to do? What happened immediately before ‘the problem’? Include screenshots, if applicable.