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Email – Getting Customer Support

The Omail department is staffed from 7:30am to 5:30pm CST, Monday through Friday. Additional assistance is available after hours by calling 1-800-791-6554. The triage service will contact an Email Builder team member who can then respond back to you.

Please send all requests to emailsuccess@omeda.com  This allows the staff to answer any and all requests in the most expeditious manner. Please include the following information when you are reporting a problem or abnormality:

               TrackID of the deployment(s) where the issue occurred
               Problem/question
               If problem, what are you trying to do?  What happened immediately before ‘the problem’?
               Include screenshots, if applicable.
Last Updated On November 12, 2018
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