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Customer View – Gift Subscription Management

Gift Subscription Management

A gift subscription includes a donor and a gift recipient. The donor does not need to subscribe to the product while the gift recipient receives the product subscription which is paid by the donor. To setup a gift subscription, 1) create the donor as a customer (if s/he doesn’t already exist) and enter his/her billing address in addition to other information, 2) create the recipient (if s/he doesn’t already exist), 3) add a gift subscription for the gift recipient.

Adding a Gift Subscription

  1. Ensure the donor has already been created as a customer with billing address. Take note of the customer Id of the donor.
  2. Ensure each gift recipient has already been created as a customer. Follow the instructions in Adding a Subscription. The billing information and payment information will be tied to the donor. For each gift recipient’s subscription, select Yes for Gift Sub and enter the donor’s customer ID in the Donor ID field. There also is an option to enter a custom gift message that will be sent to the recipient on your behalf. This is done on per brand basis so please make sure your brand handles this feature. To enter a custom message, select “Customer” in the Gift Message field and enter your message up to 50 characters in the Label Note field.

Renewing a Gift Subscription

Follow the same instructions in Renewing a Subscription except for each subscription, select Yes for Gift Sub and enter the donor’s customer ID in the Donor ID field. Renew the subscription for each recipient. You may include the custom message if you would like for each recipient.

Adjusting a Gift Subscription

Follow the same instructions in Adjusting a Subscription. Adjust each gift recipient’s subscription.

Suspending a Gift Subscription

Follow the same instructions in Suspending a Subscription. Suspend each gift recipient’s subscription.

Reinstating a Gift Subscription

Follow the same instructions in Reinstating a Subscription. Reinstate each recipient’s subscription.

Cancelling and Refunding a Gift Subscription

Follow the same instructions in Cancelling and Refunding a Subscription Refund each recipient’s subscription.

Last Updated On November 15, 2018
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