Omeda Continuity of Service
Last updated: March 22nd, 2020
Update from 3/22/20:
On Friday, March 20th, 2020 Illinois Governor Pritzker issued a statewide “shelter in place” directive in effect until Tuesday, April 7th. Under this order only “essential” businesses and employees are allowed to leave their homes. However, the order stipulates that “essential” businesses and employees includes those who provide supply chain and support or materials necessary to continue business operations.
After thorough and thoughtful review, Omeda has determined that our mail processing services is essential to our Client’s operations and business. For our employees whose positions have been deemed essential, Omeda is implementing a modified work environment that puts our employee's safety first while also maintaining, to the best of our ability, critical operations for our clients. On a daily basis, that team will first focus on processing your paid subscription orders which, as always, includes depositing all funds directly into your bank. Then they will move to the non-paid (controlled) orders that will processed as usual.
What does this mean for your business?
- Paid orders will continue to be received and processed on-site following PCI guidelines
- Non-paid (controlled) orders will continue to be imaged, batched, and shipped to our third-party service providers who are still operational and updated directly in your audience database
As for the rest of Omeda, we are fortunate that all our other departments, including our customer service agents, can and have been working remotely.
Our plan is to take this week by week and as the situation changes adapt where we can. If you have any questions or concerns, please free to contact us directly.
The Omeda Team
Update from 3/13/20:
Clients and Partners,
Our thoughts are with you and your families. Our wish is that your businesses experience minimal disruption during these turbulent times. To ensure that Omeda is not one of those disruptions, we’ve prepared an update on how Omeda will continue to operate over the next few weeks.
The Omeda executive team has been meeting daily to discuss COVID-19 (Coronavirus) and its implications on our business operations, team members, and service levels for our clients. We believe that “social distancing” is the best next step to ensure our teams and their families stay healthy.
Therefore, effective today, Friday, March 13, 2020, Omeda has implemented a voluntary work from home program for anyone who would like to do so. We are well prepared for this policy as many of our employees already work remotely one or two days a week. As you know, the situation is fluid and this policy will be in effect until further notice. As more information becomes available, we will adjust our tactics to meet the needs of our employees and clients. We will also continue to take the advice of the CDC (Centers for Disease Control) as well as state and local health departments.
What does this mean for your business?
First, we expect no significant interruption in client service, integrations, or business-critical applications and we remain ready to respond to any client request. Omeda is well prepared to operate at full capacity in a near fully remote environment. As is always the case, Omeda’s data center (QTS) is fully operational and has significant back up plans and support procedures in place should the need arise.
Second, Omeda’s call center (reader support) will continue to manage all subscriber calls and emails through remote work setups. Also, at this time the mail processing team is fully functional. We have implemented a social distancing protocol for these employees who are unable to work remotely. Clearly, there is the possibility of disruption in the mail service and/or a health department-mandated closure of our Lincolnshire facility. Omeda is currently investigating options should this occur.
Finally, you may notice many of our team members will be on conference or video calls from their homes or other unique places, with family or others nearby. Please bear with them as we adapt to this, hopefully temporary, new normal.
As for OX4, as many of you already know, has been postponed. We are in the process of figuring out our next steps, looking at dates later this year, and reviewing schedules. Once we have more information we’ll be sure to let you know.
As we said in our internal note to our Omeda team members - we will get through this. It is times like these when our company, our clients, and our industry come together to make the best of an unpredictable situation. One of Omeda’s strongest assets is our collective ability to “get it done.” We have full confidence in our abilities to continue to support our clients and, most of all, each other.
— Aaron Oberman and The Omeda Team